Frequently asked questions

How do I place an order?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Checkout” link.



Do you accept returns or refunds?

Return & refund policy We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, or defective merchandise. Returned merchandise should be in the same condition as when it was delivered to you. Used merchandise cannot be returned. When we recive item we will give a full refund less shipping. Items must be received by us within 20 days of purchase. Please e-mail us at onejadelane@gmail.com for a RMA and instructions where to ship returns.



How do I change my order?

If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Please contact Customer Service with your order number at onejadelane@gmail.com.



How do I setup a wholesale account?

Select the wholesale tab. Create a username and password and hit submit. From there, you’ll receive an email asking for proof you are a reseller. Once approved, an additional email will be sent where you will gain access to wholesale prices.



Policy

Policy We have made every effort to display our product colors as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We strive to present the most recent, most accurate, and most reliable information on our site at all times. However, there may be occasions when some of the information featured on onejadelane.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a One Jade Lane product is listed at an incorrect price due to photographical error, typographical error or error in pricing information, One Jade Lane shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. One Jade Lane shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, One Jade Lane shall issue a credit to your credit card account in the amount of the incorrect price. If there are items on your order that are not immediately available to ship to you, we will back order the out of stock item(s) and ship the rest of your order right away. We will contact you via email to inform you that one or more items have been back ordered and to provide you with an estimated restock date. Should you have any questions concerning the availability of a particular item, please contact us at: onejadelane@gmail.com. Legal Notice All notices from One Jade Lane to You may be posted on our Web site and will be deemed delivered within thirty (10) days after posting. Notices from You to One Jade Lane shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: 543 Bedford Avenue #220, Brooklyn, NY 11249 Delivery shall be deemed to have been made by You to One Jade Lane five (5) days after the date sent. Copyright Notice All content appearing on this Web site is the property of: One Jade Lane Copyright © 2020 One Jade Lane. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 One Jade Lane. All rights reserved. Trademarks All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by One Jade Lane. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of One Jade Lane or any third party, except as expressly granted herein. Terms of Use This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. One Jade Lane and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if One Jade Lane believes that customer conduct violates applicable law or is harmful to the interests of One Jade Lane and its subsidiaries. Privacy Policy This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. One Jade Lane and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if One Jade Lane believes that customer conduct violates applicable law or is harmful to the interests of One Jade Lane and its subsidiaries. Shipping and Delivery At this time, One Jade Lane ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, One Jade Lane ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. International Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. One Jade Lane is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Sales Tax One Jade Lane charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Warranties The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. One Jade Lane makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. One Jade Lane SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL One Jade Lane BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by One Jade Lane. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. One Jade Lane is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not One Jade Lane. The inclusion of material on this server does not imply any endorsement by One Jade Lane, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although One Jade Lane tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. Return Policy You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). One Jade Lane reserves the right to change its payment procedures at any time without prior notice to you. Miscellaneous VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. One Jade Lane and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of One Jade Lane shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and One Jade Lane with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and One Jade Lane with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by One Jade Lane. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.